Customers visiting from South America

2025-01-05

A client from South America visited us in middle of October last year. Their company has been established for over 30 years, engaged in the import and export of chemical raw materials, and has a wide supply chain in South America, Europe, and Asia.
We have been in contact with them for over 3 years, during which time they have been considering entering the adsorbent industry and supplying to large local petrochemical companies. Customer have also sent inquiries for molecular sieves, activated alumina, and ceramic balls. However, due to various reasons, the order has not been received yet. In the end, the client decided to come to China. On the one hand to meet with the cooperating suppliers, and on the other hand to meet with us and discuss the overall situation of the adsorbents.
At the day of the customer arrived, we went to the high-speed railway station to wait. During our communication with the customer, we knew that he got up very early to catch the high-speed railway and had to overcome the time difference. It was really hard and hardworking.
When we arrived at our factory, we gave a detailed introduction to our respective companies, deepened our understanding, and knew that why the follow-up cases which were always delayed. The customer has a clear understanding of the market and the distribution of specific application locations, but for many large projects, the end user requires stable prices for at least one year and short delivery times. These are big problem. After discussion, we have decided to start with small projects and gradually enhance the reputation of our client company in the field of adsorbents.
After finish meeting, we took the customer to visit our production workshop and gave a brief introduction from various production processes to packaging. He was pleased to see that our production order was well-organized, which further strengthened their determination to promote our OIM Chemical adsorbents.
One month later, we received an email from the client stating that they had successfully secured an order for a small container of activated alumina. We hope this is the first big step towards mutual entry into the petrochemical company.